Full In-House Merchant Support Teams for All of Our Services

With 24/7 availability via our in-house and remote teams, TransNet guarantees speedy Customer Service and Technical Support in regards to all of its services, provided via both TransNet Payment System (for credit card processing, terminals, etc.) and TransNet ATM Solutions (for ATM processing, troubleshooting, etc.)

Have a question, issue or concern? Contact us now for immediate assistance or to schedule service appointmentsWhether you are a new customer just learning how to use our services and equipment, or an existing customer with technical questions about equipment, your account, fees, dispute resolution, chargeback management, security, etc., we have qualified personnel on duty regardless of when you call.

CREDIT CARD PROCESSING

What You Can Expect From The TransNet Support Team

• Support as you like it. Whether you prefer to call our toll-free number, chat with our online representatives, fill in a web form, or send an email, our responsive support team will respond to you quickly.

• Online functionality. Check our handy FAQs, update account information, or create, update, manage and review service requests, we offer the ability for self-service.

• Software updates: We keep you advised of software updates and allow you to take full advantage of technology advancements and make informed decisions on preserving your maximum PCI Compliance level, while minimizing your CDE (Cardholder Data Environment) and thus reducing the scope and cost of your PCI DSS compliance altogether. Moving to EMV?  We will help you make the transition.

• Hardware service: Because getting your systems up and running as soon as possible is essential to your business, we offer you a 3-hour service arrival window in case of equipment failure.

• Account expertise: Knowledgeable about your business, our support specialists can answer questions about the equipment, services, and practices that work best for your industry.

• Remote security: To minimize the risks of fraud.

• Online statement and report availability: We offer 24/7 access to your payment processing information and statements on your computer or mobile device. Having this information at your fingertips may answer many of your questions about your account.

• Other support resources: Our library of informative videos will expand your knowledge of your equipment and show you its possibilities.

ATM PROCESSING

For questions about support related to ATM Solutions, please visit our TransNet ATM Solution’s Service & Support Page.

With many processing options available for merchants, TransNet appreciates your business. We do our best to provide the best service for systems, software, and equipment and support you every day.

If you are not currently a TransNet customer, call (000) 000-0000 to get started. We’ll be glad to show you how choosing TransNet can help you build a more profitable business.

Are you an existing customer? Call us anytime with questions at (000) 000-0000. We are always happy to give you the support you need and keep you abreast of exciting new technology in our industry that can help you grow.